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Leading Through Conflict

How to Turn Internal Tension Into a Growth Opportunity for Your Team

(After watching the video module, complete the following exercise)

Exercise:

  1. Identify a recent or potential conflict within your team (past or hypothetical). Briefly describe the situation.

  2. List the perspectives of each person involved, what might each be “right” about from their point of view?

  3. How would you apply the principle of “listen, then refocus them…

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